Refund policy

Returns & Refunds

We want you to feel confident shopping with Keenii.

30-Day Returns

You may request a return within 30 days after your order has been delivered.

To be eligible for a change-of-mind return, the item should be unused, in the same condition in which you received it, and include the original packaging and accessories where reasonably applicable. Proof of purchase may be required.

To start a return, please contact us at keenii.select@gmail.com before sending any item back.

Please do not send products to our legal business address unless our customer support team has specifically instructed you to do so. After your return request has been reviewed, we will provide the appropriate return instructions and return address.

Change-of-Mind Returns

If you are returning an item because you changed your mind, ordered the wrong item, selected the wrong model or color, or no longer need the product, you are responsible for arranging and paying for the return shipping.

Keenii does not charge a restocking fee.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incomplete, or you receive the wrong item, please contact us as soon as reasonably possible at keenii.select@gmail.com.

We may ask you to provide photos or videos so that we can review the issue.

Depending on the circumstances and your rights under applicable consumer law, Keenii may provide an appropriate remedy, such as a replacement, exchange, or refund.

If we confirm that an item is defective, damaged, or incorrectly supplied and require the item to be returned, Keenii will cover or reimburse reasonable return shipping costs where required.

Final Sale Items

Gift cards, personalized or customized products, and products clearly marked as Final Sale before purchase may not be eligible for change-of-mind returns.

Ordinary promotional or discounted products remain eligible for our standard return policy unless they were clearly marked as Final Sale before purchase.

This does not limit any rights or remedies available to you under applicable consumer law, including the Australian Consumer Law where applicable.

Order Cancellations

Orders may be cancelled within 24 hours after the order is placed, provided the order has not already been fulfilled.

After the 24-hour cancellation period, we cannot guarantee that an order can be cancelled because sourcing and fulfillment may already have started.

Refunds

Once an eligible returned item has been received and reviewed, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank, credit card company, or payment provider may require additional time to process and display the refund.

Original shipping charges are generally not refundable for change-of-mind returns unless required by applicable law.

For questions about returns, cancellations, damaged items, or refunds, please contact us at:

keenii.select@gmail.com