Shipping policy
Shipping Policy
Keenii currently ships to customers in the United States and Australia where delivery is available.
Order Processing
Orders are generally processed within 7–12 business days before being handed over to our international shipping partner.
Business days do not include weekends or public holidays.
Processing times are separate from international transit times.
United States
For orders shipped to the United States:
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Order processing: approximately 7–12 business days
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International transit after dispatch: approximately 7–12 business days
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Estimated total delivery time from order placement: approximately 14–24 business days
Delivery estimates are not guaranteed and may vary depending on carrier operations, customs processing, destination, peak periods, public holidays, weather conditions, or other circumstances outside our reasonable control.
Australia
For orders shipped to Australia:
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Order processing: approximately 7–12 business days
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International transit after dispatch: approximately 7–15 business days
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Estimated total delivery time from order placement: approximately 14–27 business days
Delivery estimates are not guaranteed and may vary depending on carrier operations, customs processing, destination, peak periods, public holidays, weather conditions, or other circumstances outside our reasonable control.
Tracking
Standard international shipments include tracking where supported by the selected shipping service.
Once tracking information becomes available, customers will be able to use the tracking number to follow the progress of the shipment.
Please allow some time after dispatch for tracking information to become active.
Shipping Rates
Available shipping methods and shipping charges are shown at checkout before payment.
Shipping rates may vary depending on the destination, package weight, package size, product type, and selected shipping service.
Duties, Taxes, and Import Charges
Keenii uses international shipping services intended to reduce unexpected import charges where supported.
Any taxes, duties, or other charges collected by Keenii during checkout will be shown before payment.
Import requirements may vary by destination and applicable law.
If you receive an unexpected request for additional payment from a carrier or customs authority, please contact us before making payment so that we can review the shipment.
For customers in Australia, applicable taxes, including GST where required, may depend on applicable tax rules and the way the order is processed at checkout.
Delivery Delays
Estimated delivery times are provided as guidance only.
Orders may occasionally be delayed due to:
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peak shopping periods;
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public holidays;
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customs inspections;
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carrier delays;
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severe weather;
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incorrect or incomplete delivery information;
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other circumstances outside our reasonable control.
If your tracking has not updated for an unusually long period, please contact us so that we can review the shipment.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your shipping information carefully before placing your order.
If you notice an error in your shipping address, contact us as soon as possible at:
We cannot guarantee that an address can be changed after order processing or fulfillment has started.
Lost, Damaged, or Incorrect Shipments
If your order appears to be lost, arrives damaged, or you receive an incorrect item, please contact us as soon as reasonably possible.
We may request photos, videos, packaging information, or tracking details so that we can review the issue.
Where appropriate, Keenii may provide a replacement, refund, or other remedy in accordance with our Return and Refund Policy and applicable consumer law.
Contact Us
If you have questions about shipping, delivery, or tracking, please contact us at: