Terms of service
Terms of Service
Overview
Welcome to Keenii.
These Terms of Service govern your access to and use of the Keenii online store, website, products, services, features, and content.
Throughout these Terms, “Keenii,” “we,” “us,” and “our” refer to the operator of the Keenii store.
Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer products and services to you.
By visiting our website, placing an order, or using any part of our services, you agree to these Terms of Service and our applicable store policies.
If you do not agree with these Terms, you should not use our website or services.
1. Online Store Use
You may use our website only for lawful purposes.
You agree not to use our website, products, services, or content in any way that violates applicable laws or regulations, infringes the rights of others, interferes with the operation or security of the website, or attempts to introduce malicious code or unauthorized access.
You are responsible for ensuring that information you provide to us is accurate, complete, and current.
2. Products and Product Information
We make reasonable efforts to describe and display our products accurately.
However, product colors, appearance, packaging, or other visual details may vary slightly due to device displays, manufacturing updates, packaging changes, or other reasonable variations.
We may update product descriptions, availability, pricing, or other product information when necessary.
Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable consumer law.
3. Orders
Placing an order constitutes an offer to purchase products from Keenii.
An order is not guaranteed until it has been accepted and processed by us.
We may refuse or cancel an order where reasonably necessary, including where there is a pricing or listing error, suspected fraud, product unavailability, payment failure, shipping restriction, or other legitimate operational or legal reason.
If we cancel an order after payment has been successfully collected, we will issue an appropriate refund to the original payment method.
4. Order Cancellations
Customers may request cancellation within 24 hours after placing an order, provided the order has not already been fulfilled.
After the 24-hour cancellation period, sourcing and fulfillment may already have started and we cannot guarantee that the order can be cancelled.
To request a cancellation, contact us as soon as possible at:
5. Prices and Payment
Prices are displayed on our website in the currency shown at checkout.
Applicable shipping charges, taxes, duties, or other charges collected by Keenii will be shown during checkout where applicable.
You agree to provide current, complete, and accurate billing and payment information.
Payments are processed through the payment methods made available through our Shopify store and relevant payment service providers.
6. Shipping and Delivery
Keenii currently serves customers in the United States and Australia where shipping is available.
Order processing and international delivery times vary by destination.
Estimated delivery dates are provided as guidance only and may be affected by sourcing time, carrier operations, customs processing, public holidays, weather, peak periods, or other circumstances outside our reasonable control.
Available shipping methods and shipping charges are displayed at checkout before payment.
Tracking information will be provided for supported international shipments when available.
For current processing times, delivery estimates, duties and taxes information, please refer to our Shipping Policy available on our website.
7. Returns and Refunds
Eligible returns and refunds are governed by our Return and Refund Policy.
Customers may request an eligible return within 30 days after delivery.
Change-of-mind returns are generally subject to the customer arranging and paying for return shipping.
Keenii does not charge a restocking fee.
Different procedures apply to damaged, defective, incorrect, or missing items.
Please contact us before returning any product. Do not send products to our legal business address unless our customer support team has specifically instructed you to do so.
Nothing in our return policy or these Terms limits rights or remedies that cannot legally be excluded under applicable consumer law.
8. Australian Consumer Rights
If you are a consumer in Australia, you may have rights and remedies under the Australian Consumer Law that apply in addition to the rights described in our store policies.
Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified.
9. Intellectual Property
Unless otherwise stated, the Keenii website and its original content, including branding, text, graphics, photographs, videos, product presentation, layout, and other materials, are owned by or licensed to Keenii and are protected by applicable intellectual property laws.
You may access the website for personal, non-commercial use.
You may not reproduce, distribute, modify, republish, sell, or commercially exploit our original website content without permission, except where permitted by law.
Third-party trademarks, names, logos, and other intellectual property remain the property of their respective owners.
10. Third-Party Services and Links
Our website may use or link to third-party services, websites, applications, payment providers, shipping providers, or other tools.
We do not control all third-party services and are not responsible for their independent websites, policies, practices, or content.
Your use of third-party services may also be subject to their own terms and policies.
11. Shopify
Our online store is hosted by Shopify.
Purchases from Keenii are transactions between you and Keenii, not between you and Shopify.
Shopify provides ecommerce technology and services that support the operation of our store but is not the seller of Keenii products.
Your use of certain Shopify-powered features may also be subject to Shopify's applicable terms and privacy practices.
12. Privacy
Our collection and use of personal information is described in our Privacy Policy.
Our store is hosted by Shopify, and Shopify and other service providers may process information as necessary to provide ecommerce, payment, analytics, fraud prevention, fulfillment, and related services.
Please review the Privacy Policy available on our website for more information.
13. Errors and Availability
From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery times, availability, or other information.
We may correct errors and update information when reasonably necessary.
If an error materially affects an order that you have already placed, we will take reasonable steps to notify you and provide an appropriate resolution.
14. Disclaimer
We aim to provide accurate and useful information and reliable ecommerce services, but we cannot guarantee that the website will always be uninterrupted, error-free, or available at all times.
To the maximum extent permitted by applicable law, our website and services are provided subject to the limitations permitted by law.
Nothing in these Terms excludes or limits warranties, consumer guarantees, liabilities, rights, or remedies that cannot lawfully be excluded or limited.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Keenii will not be liable for indirect, incidental, special, or consequential losses arising solely from the use of our website or services where such liability may lawfully be excluded.
This limitation does not apply where liability cannot legally be excluded or limited, including applicable statutory consumer rights.
16. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, legal requirements, or operating practices.
The latest version will be published on this page.
Your continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
17. Entire Agreement
These Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies posted on our website, form the applicable terms governing your use of the Keenii store.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
18. Contact Information
If you have questions about these Terms of Service, please contact Keenii at: